Timer was getting stuck on 46 minutes
Dawn613
12/3/2019
Timer was getting stuck on 46 minutes.
We bought it for new home. Sat unused for more than 30 days (Lowe's return policy void) Had to be serviced by whirlpool techs. Replaced new "brain" and now working great. Fingers crossed!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Works great
DanNo.
12/1/2019
So far so good, doing its job. Gave a 4 on size, seems a bit small, but ok for me & 4 * on noise, is a bit loud, but probably normal.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Easy features
Rasidahmad
12/1/2019
I bought a month ago and I am happy for decision I made.
Originally posted on Whirlpool.com
Yes, I recommend this product
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nice features, but makes alot of noise in spin
TommyJ61
11/28/2019
We had Samsung for over 10 years and had zero issues! When went to best buy and decided to go with the Whirlpool models because of the pedistal deal, which saved us $300. That was the biggest mistake! From Day one this washer does do a good job cleaning the clothes, the problem is with the spin cycle, this thing shakes, rattles and roles on that.. I have had the install team back and they relveled the machine that didnt work, I bought some special rubber feet for the bottom and that didnt work.. now im stuck with it. Best buy only allows 14 days to return, i called on the 15th. they said poor me... I have noticed in alot of teh comments other people are having the same issue.. So the Design team needs to fix this... Other than that, it would of been a awesome machine. I have 2 choices, get some straps or a match and some gas to resolve it lol
Originally posted on Whirlpool.com
No, I do not recommend this product
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Excellent
Raol
11/26/2019
I had my previous whirlpool for more than 15 years, I didn't want to change because was good, the new one is amazing
Originally posted on Whirlpool.com
Yes, I recommend this product
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Love the features
joann2469
11/26/2019
Purchased two weeks ago; everything is working good
Originally posted on Whirlpool.com
Yes, I recommend this product
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Shakes Profusely
Keepingitreal
11/25/2019
Purchased this washer 5 months ago and have to call for service on it because it shakes profusely during the spin cycle as if it is going to explode.
I would not recommend Whirlpool to anyone.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Changed from top to front loader
Zebra11
11/25/2019
Bought new washer on November 3rd and have enjoyed the changed approach to washing clothes. Smaller loads and better washes for us.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Good features
Tishy68
11/20/2019
I love the colour and all of the features. I find it a little too sensitive to touch. If u lean against the buttons u can unknowingly change the settings. I also wish there was a light inside-you know for those single socks.
Originally posted on Whirlpool.com
Yes, I recommend this product
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DO NOT BUY!!!
Disappointed Buyer6
11/16/2019
I rarely write reviews, but this experience has been so horrific I felt the need to share. For some background information, I am a teacher and my significant other recently started a new job last year. While we work very hard, we do not make a lot of money and saved up over months to purchase this set. Both of us take a lot of time to research the products we buy including these. We recently bought a house in June and this was our next big purchase. We reluctantly paid over $1900, with the hopes that this washer and dryer would last us for years to come. We had also heard that Costco had great customer service which helped ease some of our worries. Unfortunately this has been one of the biggest headaches we could have ever imagined and I will honestly never buy from Costco or Whirlpool again.
We purchased these units in June right after the house. The day our units were supposed to arrive, we only received the dryer as some unknown issue had happened to our washer. Two weeks later we received what was believed to be a brand new washer. We attempted to use the wash and go feature, but it wasn't sucking up any soap and our clothes were not coming out clean at all. We chose to just use the manual detergent option instead, which was not a big deal. The real problems started about a month in. Drying bulky items would sometimes take anywhere from two to three hours, and the washer was leaking water from the bottom and soaking our basement floor and rug. This continued randomly for some time. Busy with work, we tried to get a hold of Costco as quickly as we could. We were directed to Whirlpool and spent hours on the phone and on hold trying to get a hold of both. You can imagine how frustrating coming home after a long day and having to sit for hours on the phone trying to get help for something that should not be happening so soon with a new product.
Whirlpool sent someone out to look at the washer and dryer, which one of us had to take off work in order for this to happen. Both the washer and dryer already needed new parts. A few weeks later the parts came, which one of had to take another day off to happen. After the parts were "fixed", the same issues continued to happen, along with problems even worse than before. The washer continued to leak from below and every couple washes will shake so violently that you can feel it and hear it on the floor above. The first time it happened, the washer bounced almost a foot away from the dryer it was next to.
We called Costco requesting a new set as a brand new washer should not be having issues like this. They once again referred us to Whirlpool. After hours on the phone again, someone was sent out to look at the washer. They said that even though this brand is one of the best, they no longer make machines well and our best bet would be to buy an older model and fix it, if we didn't want to have as many issues.
He ran diagnostics, which are obviously not the same as actually washing loads, and told us that the diagnostics were not finding anything wrong aside from a balance issue and that we needed to make sure that we were not over or under loading the washer and used the correct settings. I informed him that we were always very careful to not over load either machine and that we always use the proper settings. We also explained that we did not have the severe shaking issue until after the washer was "fixed" the first time. He told us there was nothing he could do and that the company said to educate us on how to use a washer properly. He also said that we would just have to continue calling each time there was an issue for a new maintenance person to come out, and that they would not give us a new, working machine as long as the diagnostics did not show an issue.
I am saddened that we wasted so much hard earned money on a faulty product, but what makes it worse is both companies' lack of care for their customers and their products. To put the icing on the cake, we recently received a bill for $90 stating that we did not load the washer correctly (which is untrue) and that the maintenance for this is not covered under our warranty.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Great Features
sdl62
11/14/2019
We bought this washer a month ago, first new washer in 30 years, love front load & no agitator, love the color, all the options, really cleans well, very happy with purchase!!!!
Originally posted on Whirlpool.com
Yes, I recommend this product
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New Washer!!
One mom two boys
11/13/2019
Washer works great! Needed a replacement for my 10 year old washer and this one is perfect!!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Good Product
Army23
11/12/2019
We like our new washing machine. The only thing we don't like it that the cycles are longer than needed.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great
Samuel 17
11/12/2019
Bought it A month ago and I'm really happy with it.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great options
shellysas
11/11/2019
I am impressed with all of the wash options this machine offers. My last machine was a 4.2 cubic foot, this machine is a bit larger which I like. The load and go option is very nice as well, don't have to mess around with soap every load. Hoping the life of this machine is long. I had a Whirlpool Duet which only lasted 3 years. Purchased another Whirlpool to keep my storage drawer underneath, hoping my last machine was a lemon. This machine was on sale which also helped.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Works good.
Wanda S
11/8/2019
Very quiet.
Easy to operate.
Wish it had an interior light.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Love all the features
Sherbento
11/8/2019
Have only had a short time but love this washing machine.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Enjoying the new washer
Biker girl
11/8/2019
I'm enjoying the new washer, has a scratch but I haven't been back to the store yet
Originally posted on Whirlpool.com
Yes, I recommend this product
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terrible machine
Hank52
11/4/2019
I bought this at lowes as a display but it turned out to be a used washing machine i called lowes corporate in NC they sent a new machine that is just like the other one that moves across the floor about 8 to 12 inches when it spins very noisy I buy every thing whirlpool but there quality is going down hill have to go to another brand I have whirlpool washer & dryer refrigerator stove microwave dishwasher compactor
Originally posted on Whirlpool.com
No, I do not recommend this product
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So quiet!
SpringLk18
11/4/2019
I've only had it a week but I'm liking it way more than my previous Whirlpool. It is so quiet. I also like that it is a bit taller than my previous one so it is easier on my back.
Originally posted on Whirlpool.com
Yes, I recommend this product
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A "Must Have" washer!
jjrich99
11/4/2019
This washer was just delivered on October 29th. We have used it almost everyday getting everything from clothes to be linens and king size comforters clean. It is amazing how quiet and you can use the "Load and Go" which allows you to use the soap that is already in the washer.
Originally posted on Whirlpool.com
Yes, I recommend this product
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They look elegant
Schnabel
11/4/2019
Easy to install and operate! Love em! They are a really close match to my stainless appliances!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Love it!
Bgentry
10/31/2019
Love it so much I recommended to another customer who was going to purchasing another brand and changed their mind! They purchased this same exact brand and model!!!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Load and Go...game changer
Tlee28
10/31/2019
I got my washer about 2 months ago and it's amazing! The what to wash and how to wash explanations are awesome and the Load and Go....game changer! I can now have my 7 year old do laundry! #momwin
Originally posted on Whirlpool.com
Yes, I recommend this product
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Quiet and nice to operate
Jeff14
10/31/2019
We moved our laundry up from the basement to the main floor and were looking for a great looking and quiet machine.
Originally posted on Whirlpool.com
Yes, I recommend this product
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brand new and already an issue
paul o
10/30/2019
not pleased that after just a week of owning it makes a high pitch whistle sound in the sanitary cycle
Originally posted on Whirlpool.com
No, I do not recommend this product
Love the features
Remled
10/29/2019
But this a week ago after comparing several others I love the features on this one it runs so quiet
Originally posted on Whirlpool.com
Yes, I recommend this product
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Nice looking machine.
Inder
10/29/2019
I bought this machine in August '19. The touchscreen went blank after a month. I called for warranty service and rebooted it. It worked. The half tech came and replaced the door lock. Two weeks later the screen goes dead. The tech came again changed some board. This didn't work. I am waiting for him to come next two days. Very disappointed. The machine has good features if only the electronic was any good.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Great washer
Tom2547
10/28/2019
So far I have nothing but positive reactions to this washer. It does everything you could ask it to do. I find it a quiet running machine,contrary to some reviews. Would I buy again, you bet!
Originally posted on Whirlpool.com
Yes, I recommend this product
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great features, easy to handle and operate
Dry them Dry
10/28/2019
Purchased approx 6 weeks ago still learning and adjusting and very satisfied.
Originally posted on Whirlpool.com
Yes, I recommend this product
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quite and efficient
llerossr61
10/26/2019
we Bought this washer about 10 days ago and not only love the features but also how well it cleans the clothes and how quit it is
Originally posted on Whirlpool.com
Yes, I recommend this product
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Works good
BugCuv
10/24/2019
I've been washing two to three times a day since I got this. The load and go feature is great. It washes well and it's pretty quiet. I'm satisfied.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great features
Puffcat
10/24/2019
Love the water and energy savings. Large load capacity plus it knows how much detergent to add with the load and go feature.
Originally posted on Whirlpool.com
Yes, I recommend this product
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New Whirlpool +extended warranty dead for 3 months
ITDirector#1
10/23/2019
Whirlpool used to be my favorite appliance company, but never again will I purchase another Whirlpool. They do not stand behind their products and really don't care about customers or quality at all anymore. But I won't tell you opinions, I will give you just the facts and you decide if you want to take the risk on ANY Whirlpool item. If your brand new Whirlpool appliance breaks they are perfrectly fine with letting it stay broken for over 3 months while they order parts.
On July 10th my family purchased the 4.5 cu. ft. Front Load Washer WFW6620HC for a little under $1000. After 2 loads the washer vilolently shook itself apart during a spin cycle. So starting in the middle of July we have been calling Whirlpool customer support. The First tech they sent out was from a local company, S&S Appliance. They finally showed up a week later and looked at the washer, the tech really didn't want to do any work, he quickly said that this washer could never be repaired and put the cover back on. I thought that was strange and figured Whirlpool would replace it at that point. Instead they sent out a second company for a second opinion and got one. This time it was Appliance Connection (Birmingham, AL) and this tech said that it could be fixed, but it would require the entire $800 drum assembly to be replaced. This is the beginning of August by now and after being without my new washer for a month he told me that Whirlpool wouldn't fast-ship the parts and it would take 1 MONTH to arrive!!! So after yet another month, now September 2019, I get a call from Appliance Connection that Whirlpool had sent a damaged part after all of that time. I state that it seems that these drums were either very fragile or perhaps faulty and maybe they should order 2 so they have a backup at this point? I also beg them to fast ship the part since it has been 2 months without a washer, they refuse and slow ship yet another drum. Fast forward to OCTOBER 2nd and 2 guys show up to finally repair my "New-ish" washer! Unfortunately they ran into several issues and this took several hours. I ended up having to take a f1/2 day vacation off of work, and at the end they tell me that they installed the WRONG PART and they cannot get the washer back together now!!! So at this point I figure this has to be a joke, no company would let this go on like this repeatedly, they will probably just send me a new Washer...NOPE. So Whirlpool insists that they are honoring the warranty as they should and it's OK that it's been over 3 months with my new washer dead. They sent a THIRD drum to Appliance Connection Bham, this time it arrived in 3 weeks, today is October 23rd and Appliance Connection was supposed to come out and fix my washer today, they scheduled me for this afternoon so I took yet another 1/2 day off of work. They just called me and said that Drum #4 did arrive but they can't install it because it also ARRIVED BROKEN. At this point I am way past the sellers return date, and although I am well within my warranty first year, PLUS I purchaced the additional 3 year warranty, I may have to actually throw this brand new, $1000 wacher away and go purchase a different brand that stands behind their products. Whirlpool says they will send a 5th Drum out but even Appliance Connection said that they don't know if Whirlpool will actually be able to get them a functional drum at this point and I may just have to try to get my money back from Whirlpool. Wow, just wow. Buy Whirlpool at your own risk.
Originally posted on Whirlpool.com
No, I do not recommend this product
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The worst warranty ever
Ca2beto
10/22/2019
I bought this washer at Lowest three months ago and it has been damaged since I got it. Unfortunately for me I realized it was when I started to see all my delicate tops damaged. I have been waiting for a replacement part more than a month now. The part came damaged and now they don't know when the part will arrive. Seriously!!! I have a family of 5 with no washer. I need some type of solution from Whirpol now. I am desperate.!!!!!!!!!
Originally posted on Whirlpool.com
No, I do not recommend this product
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Quiet and very effective
mark.r
10/22/2019
Very happy with another Whirlpool product. Changed the previous one after 10 years and not a single repair. Was not not the good color anymore for our decor :)
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great Buy
Dr.JJ
10/21/2019
Love the size, ability to load larger items. The efficiency, the quiet nature during a wash. Excellent buy.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Don't really know yet.
GBB1951
10/21/2019
Washes great but won't stay in one spot. We leveled it and releveled it a half a dozen times with no luck. Until it stays in place I can't recommend this washer.
Originally posted on Whirlpool.com
No, I do not recommend this product
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steam feature
Harry7520
10/18/2019
Went from LG to Whirlpool. The best move ever since we moved from NY to FL.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Inferior design
Longtime Whirlpool custom
10/16/2019
Multiple negative issues. Inconsistent washings. Doesn't rinse thoroughly. Sensors constantly delaying wash taking long amount of time yet not cleaning/rinsing thoroughly, drain holes in tub snagging clothes (sharp edges). Always used Whirlpool appliances but this model is unacceptable. Would return it if possible. Purchased July'19 due to previous washer's parts no longer available.
Originally posted on Whirlpool.com
No, I do not recommend this product
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great features!
the machine!
10/16/2019
I'm very happy with the new machine, looks and performance
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great washing machine
Cafrancis
10/16/2019
I got this washer a month ago and am very satisfied with the quality of the product.
Originally posted on Whirlpool.com
Yes, I recommend this product
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trouble
EV1108
10/15/2019
It makes large wholes in my clothes. Waiting for new drum which will take a month! Terrible!!
Originally posted on Whirlpool.com
No, I do not recommend this product
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Easy to figure out!
Meghan84
10/15/2019
I've been using this set for a couple of weeks now and I haven't pulled out my iron since! The steam function is amazing! I have two dogs and am constantly washing dog beds and towels. This machine does an amazing job at cleaning and no more puppy smelling dog beds! It really has cut down the time I use to spend ironing and dries clothing so quickly! I have never owned a whirlpool set until now and wouldn't buy another brand in the future! Doesn't hurt that they look really sleek as well!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Load & Go is great feature
Jilly1282
10/14/2019
We purchased a new Load & Go XL washer and Dryer set after our 10 year old Frigidaire front load washer basically stopped turning. At first I didn't think I needed the Load & Go feature, but it really has been a great feature. Our house only has a laundry closet as a result I don't have a laundry sink to use to wash hands or cups after adding detergent. Therefore the load & go has eliminated a clean up step, and my shelves stay cleaner from not having that little bit of drip that always happens when you use the soap dispenser bottles. I think it is also helps save how much detergent we use since the machine measures it out. As a note for the overall washing capabilities, Clothes look and smell better than before. I love the pre-soak feature on this washer. It seems to really help with kid stains. I like how Whirlpool has made the modes for each type of laundry (colors, whites, towels, etc) but even those are flexible. I can increase/decrease temp, add time, add pre-soak, etc. It is very flexible.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great washer whirlpool
Dtme36
10/14/2019
Great washer lots of features good buy Always had whirlpool applices in the past my last washer lasted 26 years
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great Washer!
Peppa
10/14/2019
Great features the wrinkle control cycle and load and go detergent dispenser really set this washer apart! It is well made, quiet, sleek and gets our clothes so clean. Highly recommend!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Leaking After Three Weeks... Not Good
atomsite
10/13/2019
Washer works well except it's leaking already. One month to get a service appointment...not good.
The Load and Go feature is super convenient. I like the washer... too bad it's leaking after only three weeks.
Originally posted on Whirlpool.com
No, I do not recommend this product
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First washer malfunction
Mona143
10/11/2019
This is for the delivery of our first washer which was defective! First it turned on by itself the first night and the next morning there was standing water in the drum. Have no idea how it happened but it was disappointing. It happened again that day. We called Lowe's the next day and had to wait two days for them to pick up the defective one and deliver a new one. The new one now works great and I love the Load and Go feature
Originally posted on Whirlpool.com
No, I do not recommend this product
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The best washer I have ever owned
Wash guy 2020
10/11/2019
I must say that this is by far the best washing Machine that I have ever owned in my life time. It does the work and steams my clothing way better then the competitor brands. So all and all I would recommend this whirlpool of awesomeness to my family and friends.
Originally posted on Whirlpool.com
Yes, I recommend this product
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